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Testimonials / REFERENCE

Charlotte Stevens (Gerrard) has worked as an external investigation provider to the Real Estate Agents Authority (the Authority) for the past 7 years.

This involved investigating complaints and allegations about real estate agents and providing facts for the Complaints Assessment Committee to consider in determining whether the Real Estate Agents Act or the Code of Conduct has been breached.

She has conducted around 300 investigations during this time which typically included interviews with complainants, licensees and witnesses and reporting to the Authority.

A number of cases alleging serious misconduct and were referred to the Real Estate Agents Disciplinary Tribunal. This required Charlotte to give evidence and represent the Authority, manage witnesses as well as preparing the case in its entirety in conjunction with our legal team.

Charlotte managed not only individual cases but at times when we experienced extremely high volumes of complaints, managed a number of sub-contractor investigators from her own network to enable us to manage our performance expectations.

I have personally found Charlotte to be highly motivated and committed to providing a very professional service. She has from very early on earned our confidence as a very professional and capable investigator and she has always been a pleasure to work with. Her work has consistently been of a very high quality.

It is with much regret that Charlotte has elected to pursue other interests however I have no hesitation whatsoever in highly recommending her. I am also happy to provide a verbal reference.

Investigations Manager, REAA

I have worked with Charlotte quite extensively over recent years and she has a very calm and assured manner about her, which no doubt comes from her many years' experience in the fields of law enforcement and dispute resolution.

She listens and has great attention to detail.

This is definitely a person you want be your side when issues arise. She is thorough and very organised and follows a proven process.

I cannot speak highly enough of her.

Real Estate Agent, Auckland


Investigating is not a glamorous job. It is, however, a necessary one.

To us it is essential that all parties are treated with respect no matter what that may have been accused of.

We pride ourselves in being professional at all times and providing the best possible service to all our clients.

The testimonials/references on this page will show that professionalism, respect, diligence, care and consideration are characteristics that we demonstrate at all times.