021 599 700

Mission Statement

"WE DO WHAT WE SAY WE DO" - ASSIST YOU TO DEAL WITH A COMPLAINT

About US

Charlotte Stevens (Gerrard) is the director of D'Urville Solutions Ltd a Licensed Private Investigation company offering corporate investigation services. Complaint Assist is a division of D'Urville Solutions Ltd.

With nearly 40 years in law enforcement and investigation, Charlotte has gathered a wealth of experience. She spent 20 years as a detective in the Metropolitan Police Service in London. The first part of her career was spent investigating a variety of crimes which included dealing with victims of sexual assault. The last 10 years was spent on the Flying Squad and Regional Crime Squad specialising in combating organised crime.

Following her move to New Zealand Charlotte was an investigator with the Serious Fraud Office dealing with complex fraud investigations.
Now as a licensed private investigator she has undertaken investigations for most of the major insurance companies and banks, and also lawyers, finance companies, government agencies and private entities and has established enduring relationships.

D'Urville Solutions, with Charlotte at the helm, provides a professional approach to any assignment. Charlotte can bring a sensitive female touch to an investigation and she is assisted by a loyal team with a variety of general investigative and specialised skills. D'Urville Solutions will always ensure a first class service to its clients no matter how small or large the brief.

Since May 2010 Charlotte has been working with the Real Estate Agents Authority as a contract Investigator and has dealt with hundreds of investigations at all levels working closely with the Investigations team.

After parting with the REAA Charlotte recognised that Licensees and other workers would benefit from her experience in the event they received a complaint. She could assist them to provide a thorough and succinct response to the investigating body thus removing the stress and distraction from them.

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